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Policy

  1. WHAT IS YOUR RETURN OR EXCHANGE POLICY?

    You have 3 days from the date of delivery to claim for the return or exchange if :

    • The product is damaged, stained, defected or incomplete.
    • The product/s must be unused, in the original packaging with labels and protective stickers attached.
    • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

  2. HOW DO I APPLY FOR THE RETURN?

    • To return an item, please email us at [email protected] with the return reason and order details.
    • Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.
    • Please note that you are responsible for the cost of returning the items to us.

  3. WHEN WILL MY RETURN BE PROCESSED?

    • We aim to process all returns with 5-7 working days of receipt.
    • During busy periods please allow up to 14 working days for your return to be processed.

  4. DO YOU OFFER REFUND?

    • Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.
    • In the case of REFUND shipping and handling charges will not be refunded.
    • The minimum period for processing refund is 7-10 working days depending on the mode of payment.